Direct Office Products 100% Satisfaction Guarantee

We supply a wide range of OEM, compatible and remanufactured cartridges for printers, photocopiers and fax machines.

OEM is an abbreviation for Original Equipment Manufacturer and refers to the company which manufactured your machine, such as Canon, H-P, Sharp, Lexmark, Brother, Epson, etc. These manufacturers also supply replacement ink or toner cartridges and normally will put their name on these products, though their cartridges may in fact be manufactured by a sub-contractor.

Compatible cartridges are specially manufactured to meet or exceed OEM specifications and high standards of quality and reliability. Designed to be 100% compatible and interchangeable with OEM cartridges, and containing only new components, they afford big savings over brand-name OEM Cartridges and supplies.

Remanufactured Cartridges are OEM cartridges, which have been reprocessed to meet or exceed the Original Equipment Manufacturers` specifications. The Remanufacturing process involves disassembling, inspecting, cleaning, replacing parts, reassembling, and filling with toner or ink. The Cartridges are then print tested, sealed, and packaged for resale. Our Remanufactured Cartridges will perform in the same manner and to at least the same standard as the original.

The Australian Consumers' Association Choice Magazine has undertaken a survey into the use of compatible cartridges and spoke to Epson, Hewlett-Packard, Canon and Lexmark. They were informed by all companies that the 'printer warranty would NOT be affected by the use of compatibles or refilled cartridges'. In fact in Australia it is illegal under the Trade Practices Act for a printer manufacturer to require a consumer to use a particular brand of ink or cartridge. The brand of cartridge, ink or paper you purchase is your decision.

All products supplied by Direct Office Products carry our full two year guarantee from date of dispatch.

If you are not 100% satisfied with the performance of your cartridge, we will immediately either replace this product on return at absolutely no charge, or raise a full credit to your account.

In the unlikely event that our product should cause any damage to your printer, we will reimburse any expense incurred on receipt of technician's report clearly stating that the damage was caused by the use of our product.

Whilst we accept that faults do occur, we pride ourselves on our service, quality and back-up which applies to all aspects of our business.

Terms & Conditions


All the product prices shown on our Direct Office Products website are in Australian Dollars ($AUD).

User Information

By accessing, browsing or purchasing an item from, you agree to the Terms and Conditions outlined below, which may be amended at any time without notice to you.

When you provide any User Information you are representing and warranting that the information is true and correct. You may not transmit any material to which contains a virus, or such harmful component or attempt to alter any of the site content. Any breach of these Terms will allow Direct Office Products to terminate your rights to purchase product and to prosecute you to the fullest extent of the law.

Prices of products and delivery and other charges displayed are current at the time of issue, however may change from time to time without notice to you. The availability of products may also change from time to time.

Delivery information is indicative only and Direct Office Products is not liable for any failure to meet these timeframes.

It is your responsibility to ensure any information obtained from is accurately scanned to be free of computer viruses. Direct Office Products is not responsible for any loss or damage caused by negligence in relation to this matter.

Privacy Policy

Direct Office Products takes its responsibility to protect your personal privacy seriously and recognises that you have a right to control, and have access to, your personal information. Direct Office Products only stores statistical information about you. We do not obtain any personal information unless you choose to give it to us. The types of information we collect include referring sites, browser used, pages visited and other generic measures of user activity. This information is then used to measure the number of visitors to different sections of our site and thus assists us in making our site more useful to users.

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to logo's, illustration's and images is protected by copyrights, trademarks and other intellectual property rights which are owned and controlled by Direct Office Products and its related companies.

The content of is not provided for commercial use. To use in this manner is strictly prohibited. Such material may not be copied, reproduced, republished, uploaded, transmitted, modified, posted or distributed in any way without the prior written consent of Direct Office Products.

Security Information

Several tools, policies and protocols have been used to safeguard the submission of information through Direct Office Products website. Security measures have been integrated into the design, implementation and day-to-day functioning of the entire operating environment, as part of our continuing commitment to the security of electronic content and electronic transmission of information.

Security Capabilities: When purchasing from Direct Office Products your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

Third Party Links

Direct Office Products may provide links to third party websites that are not under the control of Direct Office Products. Subsequently, we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, Direct Office Products strongly recommends that you examine the terms and conditions of using their website.